Silver Blaze Solutions logo featuring a stylized blue flame symbol and modern typography, representing innovative utility solutions for modernizing infrastructure.

The Ultimate Utility Customer Engagement Solution

Silverblaze seamlessly connects your customers to your services with our Cloud-hosted Customer Engagement Portal, Mobile App, Smart Meter Analytics, and Smart Forms solutions. Increase financial performance, operational efficiency, and customer engagement.

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Silverblaze Mobile App

Your Utility, In Your Customers' Pocket

With your utility-branded Silverblaze Mobile App, customers have 24/7 access to their account — instant payments, usage details, and consumption management on any device, wherever they are.

  • Secure sign-in with Face ID or fingerprint
  • Instant, PCI-compliant bill payment, including digital wallets
  • AI-powered usage insights that show customers what's driving their bill
  • Push notifications for bill due dates, outages, and usage alerts
  • In-app Smart Forms for service requests — no phone call needed
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Read the Case Study

Alameda Municipal Power put it in the hands of 38,000+ customers.

A Platform That Benefits Everyone

Our customer engagement solution makes it easy for your customers to manage their utility accounts, chart usage data, and pay their bills directly from their smartphones or tablets. It’s convenient for them, and it’s valuable for you because it can help:

Reduce call volume

Graphical representation of increasing daily transactions with a focus on customer engagement and utility services for Silverblaze Solutions.

Shorten revenue cycle

Illustration of a person interacting with a laptop and a digital screen, representing customer engagement and utility service management in a self-service portal context.

Engage customers

Customer engagement and satisfaction graphic featuring stars and a checkmark, symbolizing utility service quality and user-friendly solutions from Silverblaze.

Increase customer satisfaction

Customer engagement icons representing satisfaction and interaction for utility services.

Influence customer behavior

Drive conservation and efficiency

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Our Clients

Logo of Western Municipal Water District, featuring stylized blue waves and text, representing a utility provider focused on enhancing customer engagement and operational efficiency.
Provo city logo featuring the word "Provo" in bold gray letters, a sun rising over green mountains, and blue waves, with the tagline "Welcome Home" in blue below, representing community and engagement for utility services.
Mesa, Arizona logo featuring stylized mountains in red, orange, and blue, representing Silverblaze's partnership with utility providers to enhance customer engagement and operational efficiency.
Idaho Power logo featuring mountains and water, representing utility services and customer engagement solutions.
Fortis logo featuring a blue text with a stylized yellow wave symbol, representing a partner of Silverblaze in utility solutions.
Logo of Eastern Municipal Water District (EMWD) featuring stylized green hills and blue waves, representing utility services and customer engagement solutions.
CPS Energy logo featuring a stylized star symbol, representing a client of Silverblaze Solutions, a provider of utility billing software aimed at enhancing customer engagement and operational efficiency.
Logo of BELCO, a partner of Silverblaze, emphasizing utility solutions and customer engagement.
City of Atlanta logo and Watershed Management branding, representing collaboration in utility services and customer engagement solutions.
Arlington logo featuring a red star and blue text, representing the city and its commitment to enhancing customer engagement in utility services.
Anaheim Public Utilities logo featuring a circular emblem with mountains and greenery, emphasizing utility services and customer engagement solutions.
Ameren logo featuring a green spiral design and the word "Ameren" in bold black font, representing a utility company focused on enhancing customer engagement and operational efficiency.
Our Partners
Alectra Utilities logo, representing a key partner in Silverblaze's customer portal solutions for utility providers.
City of Atlanta Department of Watershed Management logo featuring an eagle emblem and green water droplet, representing utility services and customer engagement.
Entegrus logo representing utility solutions and customer engagement for Silverblaze portal services.
Erie Thames Powerlines logo representing utility services and customer engagement for Silverblaze Customer Portal solutions.
Fortis TCI logo representing utility services, emphasizing customer engagement and support for Silverblaze's customer portal solutions.
GEBE logo featuring a blue triangle with the text "GEBE" and the tagline "The power to serve," representing utility customer service solutions.

We Help Utilities Enage, Advise, & Empower Customers to Drive Efficiency and Savings

This provides convenience for key tasks, and serves to educate and inform our electric and water customers — all of which is very important to us.
Karen Larsen Director of Customer Service, Provo
Provo logo featuring mountains and sun with the text "Welcome Home," representing community and customer engagement for utility services by Silverblaze.
Their frequent and collaborative efforts resulted in a secure mobile app that empowers our customers with near real-time data and expanded self-service options, enabling them to make informed energy decisions effortlessly and perform time-saving actions at their fingertips.
Steve ChiuChief Utility Technology Officer for Alameda Municipal Power
Alameda Municipal Power logo featuring a stylized sun and green lettering, representing the utility department focused on customer engagement and energy solutions.
This provides convenience for key tasks, and serves to educate and inform our electric and water customers — all of which is very important to us.
Karen Larsen Director of Customer Service, Provo
Provo logo featuring mountains and sun with the text "Welcome Home," representing community and customer engagement for utility services by Silverblaze.
Their frequent and collaborative efforts resulted in a secure mobile app that empowers our customers with near real-time data and expanded self-service options, enabling them to make informed energy decisions effortlessly and perform time-saving actions at their fingertips.
Steve ChiuChief Utility Technology Officer for Alameda Municipal Power
Alameda Municipal Power logo featuring a stylized sun and green lettering, representing the utility department focused on customer engagement and energy solutions.
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Proven Performance,
Global Reach

In a rapidly evolving world, the expectations of utility customers are reaching new heights. With Silverblaze, you have the tools to transform your service into an experience that customers value and trust.

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Get Started In 3 Easy Steps

Blue square with the number "01" in bright yellow, symbolizing a step or feature in the Silverblaze utility customer engagement platform.

View Demo

See firsthand the comprehensive features and attractive, easy-to-use design.

Blue square with the number "02" in bright yellow, symbolizing a step or feature in a customer engagement process for utility billing solutions.

Get Custom Quote

Talk to our team and find out how much your investment will be.

Blue square with the number "03" in bright yellow, representing a step or section in a customer engagement process for utility services.

Maximize Customer Engagement

Give customers the visibility and options they need to manage their consumption.

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The Silverblaze Utility Customer Portal

My Account

Your customers can access the information they need when it’s most convenient for them. As a completely customizable self-service web portal solution, the Silverblaze Customer Portal offers features customers demand, including: e-billing, payment, customer usage, and more.

Let’s Connect

Graphic of a smartphone with a checkmark, symbolizing customer engagement and utility service management for Silverblaze Solutions.

Seamlessly Connect Your Customers To Your Services

The way people interact with the world around them has changed, and that includes the way your customers interact with you as a utility company. They want a quick, easy way to connect with your services. Are you providing it? Silverblaze has the resources your utility needs to transition to digital customer engagement
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Award-winning Software Solutions Since 1999

When you don’t have the right customer engagement platform, everyone feels frustrated and disconnected. We believe you deserve the tools you need to improve financial performance, operational efficiency, and customer engagement. We understand how difficult it can be to get customers to engage, which is why we’ve been offering utility providers like you award-winning software solutions since 1999.

As part of the Harris Family, Silverblaze works synergistically with the Harris Utilities portfolio of solutions, allowing utilities to deliver the future of self-service, touchless and omnichannel experiences to millions of customers and citizens they serve

Getting started with our platform is simple.

First, view a demo to see how it works. Then, get a custom quote. And finally, put it to use, so you can maximize customer engagement and see a real impact.

In the meantime, check out our featured case study to see the benefits of using our platform. It’s time to stop worrying about all the issues that come with low customer engagement, and instead, transform your operations to become the leading utility company in your area.

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View All Features: Download “The Silverblaze Solution”

Enter your name and email below for quick access to our infographic that outlines the benefits of our customer engagement solution.

Person holding smartphone displaying a power outage alert, new bill notification, high usage warning, and usage exceeded message from a customer engagement solution.

FEATURED CASE STUDY

Learn how implementing the Silverblaze Customer Portal Mobile App increased customer satisfaction, convenience, and self-service at an electric utility.

Enter your name and email below to see our customer engagement solution at work.

Alameda Municipal Power case study cover featuring a woman using a smartphone, Silver Blaze logo, and a man walking in a wind farm landscape, emphasizing modern utility customer engagement and mobile app solutions.

Meet us at APPA Customer Connections

October 25–28 · Nashville, TN.

See our utility mobile app and portal AI running live, and book time with the SilverBlaze team.

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