The DataVoice International integrated outage management system gives utilities of all sizes the power to map outage events, connect with customers and coordinate with field teams. Proactive notification features keep everyone updated in real time, reducing call center volumes during big outages. And the solution leverages robust analytics tools that allow utilities to predict outages and improve system reliability. In all, the DataVoice OMS lays the groundwork for efficient and effective field operations and, by extension, customer or member satisfaction. Contact us to learn more about our weather-tested OMS suite.
Our Mobile Software Solutions:
Outage Management Solutions – Allows utilities to better manage, predict and prevent outages while measurably enhancing customer service.
Interactive Voice Response – Automates key customer service tasks by making it simple and convenient for customers to access account information, pay by credit card, request extensions, check meter readings and more.
Automatic Vehicle Tracking – Improves safety, significantly reduces outage response times, and allows managers to more effectively direct their crews.
