7 KPIS and Metrics That Your Utility Needs to Know
Whether your utility operates in the electricity, water and sewer, natural gas, telecom or multi-service utility sector, the most important aspect of your company is the ability to use key performance indicators (KPIs) and metrics to constantly improve the way you operate and enhance customer engagement.
The Top Benefits of a Customer Portal for Water Utilities
A customer service portal, like the silverblaze Customer Portal for Utilities, is a web-based customer-facing system that enables water utility companies to interact with, and serve their customers – while also empowering customers to serve themselves.
4 Ways Utilities Will Benefit From Providing Customers Usage Data
The concept of on-demand consumer services has grown exponentially in the last few decades. On-demand TV and movies are entrenched in the home entertainment industry, and online shopping gives consumers the opportunity to purchase whenever, and wherever they are.
Which Tools Help Utilities Improve Conservation and Demand Management?
As the demand for resources continues to grow, so does the need for businesses to demonstrate their commitment to conservation and demand management. This is especially true for utility companies.
Customer Service Vs. Customer Experience: What’s the Difference?
Customer experience and customer service are critical to a utility provider’s customer satisfaction and engagement.They are often used interchangeably, but did you know that they are two different things?
3 Reasons Utility Providers Should Implement a Customer Service Portal
Over the years, customer service portals have proven to have significant benefits for customer-facing businesses in all sectors, including utility providers.
3 Reasons Why Your Customer Experience Strategy Isn’t Working
Improving the customer experience is a growing trend. Even with companies, like many of those in the utility industry, who have little-to-no competition, the customer experience is more important than ever before.
5 Important Customer Service Metrics For Utility Providers
Customer service metrics help you understand just how successful your customer service strategy is. Without them you would have no idea whether the tactics you’re implementing are driving results.
The Top 5 Utility Self-Service Trends Impacting the Industry Today
Customer self service portals are constantly adapting to meet the ever-changing needs of the customers using them. Sometimes trends stay the same for years and other times, shifts in technology and customer expectations bring forth the need for new and innovative ideas.
