Dear; Whomever It May Concern,
Being a solutions provider, we understand the importance of efficient customer engagement. That’s why I turned to silverblaze Solutions for their customer engagement portal solution with the City of Danville Utilities Department and I couldn’t be happier with the results. Their platform has revolutionized the way we interact with our customers, providing seamless communication channels, water data & analytics, and invaluable information that enhance our residents experience with our brand.
From personalized messaging & engagement tools to streamlined service requests with Smart Forms, silverblaze’s portal has significantly increased our customer satisfaction levels. Danville Utilities integrated solution with silverblaze has made it easier for our clients to access important information and resources, ultimately strengthening our relationship with them.
I highly recommend silverblaze’s customer engagement portal solution to any utility looking to elevate their customer experience and take engagement to the next level. It’s been a game-changer for us, and I’m confident it will be for you too!
Sincerely;
Joyce Obstler
Deputy Chief Information Officer, IT Department
Danville Utilities
Whomever It May Concern,
The City of Arlington Water Utilities department is always looking for ways to help our customers help themselves. Our partnership with silverblaze provides our customers with an easy to use, state of art platform that allows them access to all aspects of their utility account. Customers can get the answers they need on any device with internet access, without having to wait on hold for an agent to answer their call or wait in line at one of our office locations.
From personalized messaging & video engagement tools, to streamlined service requests with Smart Forms, silverblaze’s portal has significantly increased our customer satisfaction levels. The City of Arlington Water Utilities integrated solution with silverblaze has made it easier for our clients to access important information and resources, ultimately strengthening our relationship with them.
I highly recommend silverblaze’s customer engagement portal solution to any utility looking to elevate their customer experience and take engagement to the next level. It’s been a game-changer for us, and I’m confident it will be for you too!
Sincerely,
Matt Peters
City of Arlington
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